Sales Policy

Effective Date: January 17, 2025

At RegalxHue, we are dedicated to providing our customers with high-quality products and excellent service. This Sales Policy outlines our terms and conditions for purchasing items from our website. By placing an order, you agree to comply with these terms.

1. Ordering Process

  • Placing an Order: To place an order, simply browse our website, select the desired product(s), and proceed through the checkout process. All orders are subject to acceptance by RegalxHue.
  • Order Confirmation: After placing your order, you will receive an email confirmation with the details of your purchase. This email serves as an acknowledgment that we have received your order but does not guarantee acceptance or shipment.
  • Order Acceptance: Your order is only considered accepted when we send you a shipping confirmation email. If an item is out of stock or there are any issues with your order, we will notify you promptly and provide alternative solutions, such as canceling the order or offering a substitute.

2. Payment

  • Accepted Payment Methods: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payment via PayPal and other payment processors listed at checkout.
  • Pricing: All prices on our website are listed in U.S. dollars and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which will be calculated during checkout.
  • Payment Authorization: Your payment will be processed when your order is placed. If there are any issues with your payment, we may contact you to resolve the issue before proceeding with the order.

3. Shipping and Delivery

  • Shipping Costs: Shipping costs will be calculated at checkout based on your location and the shipping method you select. Please note that shipping fees are non-refundable unless the return is due to an error on our part.
  • Order Processing Time: Orders are typically processed and shipped within 1-3 business days after payment is received. Please allow additional time for processing during peak seasons or holidays.
  • Shipping Methods: We offer a variety of shipping options, including standard, expedited, and express shipping. Delivery times will vary based on the shipping method selected and the destination.
  • Shipping Delays: While we make every effort to process and ship orders promptly, shipping times are estimated and may be affected by factors beyond our control, including weather, carrier delays, or customs procedures.

4. Returns and Exchanges

  • Return Eligibility: We accept returns within 30 days of purchase. Please refer to our Refund and Returns Policy for detailed instructions on how to return items.
  • Exchanges: We do not offer direct exchanges at this time. If you would like a different item, please return your current purchase and place a new order for the desired item.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order to arrange for a return or replacement.

5. Customer Responsibilities

  • Account Information: You are responsible for providing accurate and up-to-date information when placing an order, including your shipping address, payment details, and contact information.
  • Order Accuracy: Please review your order carefully before submitting it. Once an order is placed, we are unable to make changes to the items or shipping address.
  • Delivery: It is your responsibility to ensure that someone is available to receive the package at the delivery address provided. RegalxHue is not responsible for lost or stolen packages once they have been delivered.

6. Pricing Errors

In the event of a pricing error on our website, we reserve the right to cancel or modify an order. If a pricing error is discovered after your order is placed, we will notify you and provide the option to proceed with the corrected price or cancel the order.

7. Promotions and Discounts

  • Promotional Codes: If you have a promotional code, you may apply it during checkout. Promotional codes are valid only for the specified time period and may be subject to certain exclusions.
  • Discounts: Discounts and offers are not transferable and cannot be combined with other promotions, unless otherwise stated.

8. Limitations of Liability

  • Product Availability: While we make every effort to ensure that all products listed on our website are available for purchase, stock may be limited or unavailable due to demand or other factors. We are not liable for any damages resulting from stock unavailability.
  • Product Descriptions: We strive to accurately describe our products on our website, including their features, colors, and sizes. However, we cannot guarantee that the colors or details displayed on your screen will be exactly as seen in person due to differences in display settings and lighting conditions.

9. Modifications to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the new terms will apply to all future orders placed after the effective date.

10. Contact Us

If you have any questions or concerns about our Sales Policy, please contact us:

  • Email: contact@regalxshue.com
  • Phone: (516) 796-0620
  • Address: 35 Slate Ln, Levittown, New York (NY), 11756, United States

Thank you for choosing RegalxHue. We are committed to providing you with an exceptional shopping experience.