Delivery Policy

Effective Date: January 17, 2025

At RegalxHue, we are committed to delivering your purchases promptly and securely. This Delivery Policy outlines our procedures and expectations regarding the shipping and delivery of products purchased from our website.

1. Shipping Methods

We offer a variety of shipping options to suit your needs. The available shipping methods include:

  • Standard Shipping: Typically delivers within 5-7 business days.
  • Expedited Shipping: Typically delivers within 2-3 business days.
  • Express Shipping: Typically delivers within 1-2 business days.

Shipping options and their corresponding delivery times will be presented at checkout.

2. Shipping Costs

Shipping costs will vary based on the shipping method chosen, as well as the destination of the order. Shipping fees will be calculated and displayed during checkout before you confirm your order.

  • Free Shipping: We offer free standard shipping on orders over a certain amount, which will be specified at checkout.
  • International Shipping: We currently offer shipping to select international locations. Additional shipping charges and customs fees may apply to international orders.

3. Order Processing Time

  • Processing Time: Once your order is placed, it will typically be processed within 1-3 business days. During peak seasons or holiday periods, processing may take a little longer, and we appreciate your patience.
  • Shipping Confirmation: Once your order has shipped, you will receive an email with a tracking number and shipping confirmation.

4. Delivery Time

Delivery times depend on the shipping method selected and the destination. Below are the general delivery timeframes:

  • Standard Shipping: Typically 5-7 business days within the United States.
  • Expedited Shipping: Typically 2-3 business days within the United States.
  • Express Shipping: Typically 1-2 business days within the United States.

Please note that delivery times may vary based on factors such as location, weather conditions, or carrier delays. While we make every effort to ensure timely delivery, delays beyond our control (e.g., natural disasters, carrier issues) may occur.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date. You can track your order on the carrier’s website.

6. Shipping Restrictions

  • PO Boxes: We do not ship to PO boxes at this time.
  • International Shipments: We currently offer shipping to select countries. Please ensure that your shipping address is correct and can accept deliveries for international shipments.
  • Incorrect Address: We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Please verify your shipping address before completing your order.

7. Delivery Issues

If you experience any issues with the delivery of your order, such as a delayed package or missing items, please contact our customer service team immediately. We will work with the carrier to resolve any delivery problems as quickly as possible.

8. Damaged or Lost Items

  • Damaged Goods: If your order arrives damaged, please contact us within 7 days of receipt. We will investigate the issue and provide you with a replacement or refund based on your preference.
  • Lost Items: If your package is lost in transit, please contact us within 14 days of the estimated delivery date. We will assist in filing a claim with the shipping carrier and work to resolve the issue.

9. Shipping to Multiple Addresses

Currently, we can only ship to one address per order. If you wish to have items shipped to different addresses, please place separate orders for each address.

10. Changes to Delivery Policy

We reserve the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page, and the new terms will apply to all future orders placed after the effective date.

11. Contact Us

If you have any questions or concerns regarding our Delivery Policy or need assistance with your order, please feel free to contact us:

  • Email: contact@regalxshue.com
  • Phone: (516) 796-0620
  • Address: 35 Slate Ln, Levittown, New York (NY), 11756, United States

Thank you for choosing RegalxHue. We are dedicated to providing excellent service and ensuring that your order arrives on time and in perfect condition.